JOB SUMMARY: 

This position arranges child care services to program customers and determines eligibility for self-referred customers. Processes and tracks paperwork, re-certifications, terminations and ensures timely data entry for all customers. Contacts providers in order to start the provision of childcare service, update, and discontinue the service.

ESSENTIAL FUNCTIONS:  

• Tracks all outgoing and incoming paperwork to ensure that deadlines are met, and that immediate and appropriate action is taken when forms are not received within the required timeframes.
• Scans all eligibility paperwork in the client case file, on the day the action is taken or within 48 hours of receipt, if mailed.
• Flags and takes timely and appropriate action on children turning 13 years of age who do not have a disability.
• Informs parents of childcare options available; provides parents with childcare information that will assist them in making an informed decision on intake and when customer requests a transfer.
• Promotes and ensures parental compliance with the terms of the Parent Responsibility Agreement and within the required timeframes.
• Provides intake services for customers seeking subsidized childcare services.
• Enrolls children in childcare settings according to State and Board policies and within the required timeframes.
• Tracks, follows up and takes appropriate action on assigned absences and late parent fees within the required timeframes.
• Refers suspected fraud and submits the appropriate form (i.e., RID 32 form).
• Enters client and case eligibility according to policies and procedures accurately and in real time (as service is provided to customer) in TWIST and not to exceed 72 hours from the point the action is taken.
• Provides customers with the option to appeal and submits appeals packet on a timely manner.
• Submits recoupment referrals as needed and on a timely manner.
• Reviews unresolved issues in TWIST to ensure that children are not placed on the wait list and are not provided for until clearance is received on recoupment.
• Provides informational support/instruction to customers, as needed.
• Provides excellent customer service to customers.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Exceptional customer service, interpersonal skills, and leadership skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Working knowledge of office machinery and automation, including any applicable software packages.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE: 

• High School Diploma or GED required.
• Associates or undergraduate degree preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish highly preferred.

PHYSICAL DEMANDS: 

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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COMPANY OVERVIEW:

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.” 

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Equal Opportunity Employer: minority/female/disability/veteran

JOB CODE: 8810N2-CCSII